Earlier this year, Google Ads announced it is shifting customer support requests to an online form and will no longer supporting customer service through Facebook and Twitter. On Friday, Google said that, as of January 1, 2020, direct messaging on the Google Ads’ Facebook and Twitter accounts will be deactivated, …
Read More »6 of the best social listening tools for 2020
In your personal life, reading people’s minds is a questionable superpower; but the business benefits of being able to listen in on people’s thoughts are infinite. And while social media monitoring isn’t exactly about reading people’s minds, it’s as close to it as it gets. Social listening gives you access …
Read More »Good guides gone bad: How Google’s ‘Local Guides’ program fails businesses and consumers
When Google launched Local Guides some years ago, few of us could have realized what level of impact this program would have on the local search ecosystem, and even if we had, I’d like to have thought it would be a positive one. After all, getting real-life humans to contribute …
Read More »Google highlights fact-checking while Bing SERP found to be disinformation hotbed
Fake news, deceptive content, and disinformation will continue to be major, contentious issues as we head into the 2020 election next year. Following heavy criticism in the wake of the 2016 election, both Facebook and Google initiated fact-checking efforts to help identify falsehoods in news content (although Facebook’s political …
Read More »Why are you making PPC budgets so difficult?
Setting a budget for your PPC campaigns is not easy. Too little and you’re selling yourself short. Too much and you’re literally throwing money away. Most tend to err on the side of caution here, with 40% of brands and agencies saying that their PPC budget is lower than …
Read More »Yandex, the big Russian search engine, releases Vega update
Yandex, the largest search engine in Russia, announced a new algorithm update named “Vega” that introduced “1,500 improvements to Yandex Search.” The biggest and most significant change with this update according to Yandex is that the company is bringing in more human elements into search. Human elements. Yandex said it …
Read More »The big list of 2019 Google search algorithm updates
pace of tweaking and updating Search has accelerated dramatically — it made 3,200 changes to Search in 2018 alone, up from about 400 changes back in 2010. Just a sliver of these changes receive public confirmation or even draw substantial attention, but those that do can (sometimes) provide insights …
Read More »Marketers moving away from home-grown tools, hiring fresh teams for new martech
As the marketing technology landscape and capabilities continue to evolve, organizations are on an ongoing quest to update and improve their technology stacks. In fact, the vast majority (83%) upgraded at least one martech application in the past year, according to our Martech Replacement Survey 2020 published Monday. To better …
Read More »SMX Overtime: Opportunities and challenges for conversational voice search
At the SMX East conference I spoke on the topic of voice, and in particular, I discussed how to go about building a personal assistant app. During the QA for that session there were a few questions that went unanswered, and in today’s post I will address five of them. …
Read More »Bing partners with flight booking sites to bolster flight search offerings
Bing has partnered with airlines to provide a more comprehensive flight search experience, the company announced on Tuesday. It makes use of real-time data and direct integrations with airlines to facilitate flight search, comparison and booking. Why we care Bing’s flight search will look familiar to those familiar with Google’s …
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