Tag Archives: neutral

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of the line is a human being. Beyond the immediate stress of dealing with an angry …

There are many reasons why a customer may choose to share their local experience with other customers on social review channels. Brands should be paying close attention to these reasons, aligning their response strategies to review sentiment in order to improve the customer experience. This guide from Brandify contains flows …

Photo: Anna Funke of Semcon  While typing in a phrase like “engineer” in a typical search engine may reveal an image of a group of males, a new gender neutral search engine claims to be different. Semcon’s Re-Search service is said to offer a gender-balanced image search, avoiding common stereotypes …